Task Analysis:
Gopher Way

Date: October, 2011

Categories: Design Process, Maps, Model, User Testing, Eye Tracking

Human factors and usability task analysis of the Gopher Way, the University of Minnesota’s system of tunnels and skyways. User observations, walk-throughs, gaze plots, and heat maps of key areas were used to discover visual, cognitive, decision making, and environmental human factors concerns. Finally, this data was used to create a task map and task domain model of the task of using the Gopher Way.